Create positive experiences

Intentionally lead by recognizing and creating defining moments. It takes far more time to recover from a negative interaction with a client or co-worker, than it does to intentionally created defining moments that will build your resume and a loyal following.

The moments that define you are shaped and reinforced by your beliefs, actions, and behaviors. In this course, you will learn what are defining moments, uncover the importance of creating memorable experiences and effectively implement the techniques to create defining moments.
  • Define

    Recognize what are defining moments and the impact of your impressions.

  • Discover

    Discover why it is important to create positive defining moments for your team.

  • Demonstrate

    Acquire techniques and resources for creating memorable defining moments.

Creating defining moments

Defining Moments

  1. 1
    • Welcome to Defining Moments

    • Before You Begin!

    • Download: Resource Guide

  2. 2
    • Video: Peer Perspective

    • Lesson 1: What are Defining Moments

    • Lesson 2: The Importance of Defining Moments

    • Lesson 3: Conciously Create Lasting Impressions

    • Video: Peer Perspective

    • Deepen the Learning

    • Course Checkpoint

    • Course Assignment

  3. 3
    • Download: Course Action

    • Overview: Rapport U Leader Series

    • Survey: Final Reflection

Worth every second!

Jake Hinckley
Director of Workforce Development
Whitaker Construction

Worth every second of your time! If you aren't thinking about your work culture, then you don't care about your business or employees. This course should be taken every year.


  • How many hours will it take to complete this lesson.

    We've designed a modern learning experience flexible enough to fit your life. Set aside time to complete 90 minutes of work. Plus, there is an optional one-hour Zoom call facilitated by a Rapport Trainer.

  • What is the format?

    Each lesson includes Peer Perspective videos, interactive course materials, engaging E-learning modules, and in-course assignments to practice, reflect, and refine new skills. Additionally, you can Deepen the Learning with recommended resources, and join like-minded peers on a weekly Zoom call.

  • What is the learning science and methodology?

    Each lesson engages students through shared stories, research, models and frameworks, and live interactions. In each course, we'll explain why this topic matters, what to do with the knowledge, and how to apply it. Furthermore, you'll focus on three areas: self-insight, team performance, and leadership influence.

  • Can I take this course with other members of my team?

    Absolutely, and we encourage it. We'll provide a discussion guide to facilitate regular meetings and deepen the learning.

  • How do I earn a Front-line Leader Certification?

    Successful completion of all seven courses.

Watch Intro Video

Rapport U Leader Series

E-learning Solutions

Leader Series

Rapport U Certification

Twenty-one (21) courses for overachievers who prefer to fast-track their learning. You'll practice skills through in-course challenges and gain confidence to apply these techniques to your own world.