Run your offensive and defensive plays

Have you checked the scoreboard lately? Do you feel you need to go on an offensive play with coaching and run towards to goal? Or do you need to run a defensive play with feedback to improve immediate performance of the team?

Build a successful and cohesive unit by effectively coaching your team members. Difficult conversations require careful preparation and execution to achieve desired results and to improve the environment for yourself and your team members. Provide meaningful and actionable feedback and coach your team to set them up for success.
  • Define

    Define the difference between feedback and coaching.

  • Discover

    Discover the impacts of running the offensive plays of coaching and the defensive plays of feedback.

  • Demonstrate

    Demonstrate effective coaching and feedback through conversations with purpose and preparation.

Game Changer

Feedback and Coaching

  1. 1
    • Welcome to Feedback and Coaching

    • Before You Begin!

    • Download: Resource Guide

  2. 2
    • Video: Peer Perspective

    • Lesson 1: Define feedback and coaching

    • Lesson 2: Discover the impact of feedback and coaching

    • Video: Peer Perspective

    • Lesson 3: Demonstrate effective coaching through dialogue

    • Video: Peer Perspective

    • Deepen the Learning

    • Course Checkpoint

    • Course Assignment

  3. 3
    • Download: Learning Resources

    • Survey: Final Reflection


  • How many hours does it require to complete a course?

    We've designed a modern learning experience flexible enough to fit your life. Each course lasts 4 weeks; set aside 90 minutes per week + an optional one-hour Zoom call facilitated by a Rapport Trainer.

  • What is the format?

    Each lesson Peer Perspective videos, interactive course materials, engaging E-learning modules, and in-course assignments to practice, reflect, and refine new skills. Additionally, you can Deepen the Learning with recommended resources, and join like-minded peers on a weekly Zoom call.

  • What is the learning science and methodology?

    Each lesson engages students through shared stories, research, models and frameworks, and live interactions. In each course, we'll explain why this topic matters, what to do with the knowledge, and how to apply it. Furthermore, you'll focus on three areas: self-insight, team performance, and leadership influence.

  • Can I take this course with other members of my team?

    Absolutely, and we encourage it. We'll provide a discussion guide to facilitate regular meetings and deepen the learning.

  • How do I earn a Front-line Leader Certification?

    Successful completion of all seven courses. See below for more information on each course.

Watch Intro Video

Rapport U Leader Series

E-learning Solutions

Leader Series

Rapport U Certification

Twenty-one (21) courses for overachievers who prefer to fast-track their learning. You'll practice skills through in-course challenges and gain confidence to apply these techniques to your own world.