Sharpen your ability to listen

Listening is so much of leadership. It is not about telling people what to do but actively listening to ideas and encouraging others to share. Approach every interaction with curiosity and ask the right questions with the intent to understand.

Listening is a 21st-century leadership skill. It is fundamental to collaboration, meaningful communication, and respect. Learn to be curious by asking open-ended questions that generate conversations. Discover ways to communicate effectively for cohesive exchanges with team members.
  • Define

    Define effective communication and the different ways to deliver information.

  • Discover

    Discover the importance of effective team communication.

  • Demonstrate

    Demonstrate ways to improve communication within your team using technology.

Listen and Learn

Team Communication

  1. 1
    • Welcome to Team Communication

    • Before You Begin!

    • Download: Resource Guide

  2. 2
    • Video: Peer Perspective

    • Lesson 1: Defining effective communication

    • Lesson 2: Elevating team communication

    • Lesson 3: Improving communication using technology

    • Video: Peer Perspective

    • Deepen the Learning

    • Course Checkpoint

    • Course Assignment

  3. 3
    • Download: Course Action

    • Download: Learning Resources

    • Survey: Final Reflection


  • How many hours will it take to complete this lesson.

    We've designed a modern learning experience flexible enough to fit your life. Set aside time to complete 90 minutes of work. Plus, there is an optional one-hour Zoom call facilitated by a Rapport Trainer.

  • What is the format?

    Each lesson includes Peer Perspective videos, interactive course materials, engaging E-learning modules, and in-course assignments to practice, reflect, and refine new skills. Additionally, you can Deepen the Learning with recommended resources, and join like-minded peers on a weekly Zoom call.

  • What is the learning science and methodology?

    Each lesson engages students through shared stories, research, models and frameworks, and live interactions. In each course, we'll explain why this topic matters, what to do with the knowledge, and how to apply it. Furthermore, you'll focus on three areas: self-insight, team performance, and leadership influence.

  • Can I take this course with other members of my team?

    Absolutely, and we encourage it. We'll provide a discussion guide to facilitate regular meetings and deepen the learning.

  • How do I earn a Front-line Leader Certification?

    Successful completion of all seven courses.

Watch Intro Video

Rapport U Leader Series

E-learning Solutions

Leader Series

Rapport U Certification

Twenty-one (21) courses for overachievers who prefer to fast-track their learning. You'll practice skills through in-course challenges and gain confidence to apply these techniques to your own world.